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Exam Code: SD0-302
Exam Name: SDI (SDI - SERVICE DESK MANAGER QUALIFICATION)
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Total Q&A: 232 Questions and Answers
Last Update: 2013-12-31

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NO.1 You are trying to promote the Service Desk through a variety of recognised and effective channels.
Which of these statements best describes a channel to use?
A. Articles in the local newspaper and Have a Go days
B. Open house days and distributing Service Desk fliers
C. Distributing free pens and Service Desk induction training
D. Induction training and team-building away days
Answer: B

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NO.2 Your IT director has told you that your team must follow best practice. What is a major benefit of so
doing?
A. Customers and employees will feel more satisfied with the service provided by your team
B. Senior management meetings will not dwell on the failings of your team
C. The speed of resolution becomes the sole focus of everyones attention
D. Team members are less likely to be involved in cross-department projects
Answer: A

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NO.3 You intend to implement some far-reaching changes to the way in which your Service Desk currently
operates, but to do so you need the support of other teams within IT. Which action should you undertake
to gain this support?
A. Give a presentation to the board of directors to guarantee their support
B. Make time to develop a social relationship with your manager
C. Demonstrate your understanding of any concerns others may have
D. Begin by creating a powerfully-worded vision statement
Answer: C

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NO.4 Which of these options best describes the value of adopting a resource-planning model?
A. It helps even out the handling of calls across the day or shift
B. It quantifies the staffing required to meet SLA and business needs
C. It provides a sound recruitment base for consistent staffing
D. It boosts staff retention
Answer: B

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NO.5 Which statement best describes some of the characteristics of a successful Service Desk?
A. Measurements are published when the KPIs have been met or exceeded: Service Improvement
Programmes are discussed
B. Satisfaction surveys for both staff and customers are considered superfluous: resource management
is reviewed annually
C. Leadership practices ensure that future direction is clearly laid out: policies are documented, regularly
reviewed and monitored
D. Benchmarking is pencilled in for the next financial cycle: Continual Service Improvement will be
discussed at that time
Answer: C

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NO.6 Which of these answers would NOT be a suitable area to include in your service ethics code of
conduct?
A. A list of expected behaviour to ensure that all Service Desk employees understand what the
organisation expects of them
B. Standards of moral and ethical behaviour
C. How to manage risk on behalf of the organisation
D. Specific techniques for dealing with difficult business partners
Answer: D

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NO.7 Which of these options is the best way in which you can use formal or informal networks to help
develop your ideas?
A. Recommend holding off-site meetings in a local pub
B. Develop scenarios that will demonstrate how your suggestions and plans will raise everyones profiles
C. Hold meetings with stakeholders to obtain their support for your proposals
D. Hold meetings with your team to discuss aspects of your proposals
Answer: C

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NO.8 Which of the following statements about Problem Management is correct?
A. The Service Desk is not responsible for Problem Management but contributes by identifying recurring
Incidents
B. The Service Desk is not responsible for Problem Management but manages Major Incident reviews
C. The Service Desk is responsible for Problem Management and may be required to work with technical
teams to diagnose Problems
D. The Service Desk is responsible for Problem Management and uses known errors to aid fast resolution
Answer: A

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NO.9 Which of these options is NOT a responsibility of the Service Desk?
A. Developing and implementing Service Desk goals that integrate with business objectives
B. Representing the IT organisation to its users
C. Maintaining the highest level of productive IT time for users in accordance with the SLA
D. Providing the user with root cause analysis for Incidents resolved at first level
Answer: D

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NO.10 Which of these options would be a typical feature of an On-going survey?
A. It is carried out on a six monthly cycle
B. It is executed as soon as possible after a call is closed
C. It is conducted with a minimum of 10 questions to be comprehensive
D. It is designed to show longer term trends in customer satisfaction
Answer: B

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NO.11 What is the value of telephone support in a Service Desk?
A. First contact resolution
B. Increased turnaround times
C. Reduced abandon rate
D. Skills-based routing
Answer: A

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NO.12 Which of these options is NOT an element of successful project management?
A. Managing costs
B. Ensuring a continual improvement focus
C. Developing technical solutions
D. Defining project objectives
Answer: C

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NO.13 What is the purpose of a Service Desk vision statement?
A. To assist staff in achieving their dream goals in their future careers
B. To help management see where the Service Desk is going strategically
C. To keep the Service Desk in the forefront of user minds
D. To ensure that all staff understand the vision and consistently work towards it
Answer: D

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NO.14 Which of these options would be a management activity in directing, controlling and co-ordinating
activities?
A. Providing guidance to staff when needed
B. Providing an efficient ergonomic office environment
C. Developing and documenting staff management procedures
D. Developing and implementing an effective IT platform
Answer: A

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NO.15 Which of these options most closely represents the overall mission of the Service Desk?
A. to promote the use of self-help tools and drive down support costs
B. to provide high-quality and consistent user and technical support
C. to continually improve the quality of IT services
D. to present the best possible public image to customers and users
Answer: B

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NO.16 The Service Desk has a strategic role to play within an organisation, which of these options best
describes a method you could use to ensure that you are able to develop clear, insightful strategies?
A. Understand and communicate how the Service Desk assists the organisation in meeting its team
objectives
B. Familiarise yourself with the goals and objectives of other organisations
C. A best practice demonstrates good governance, a formal standard demonstrates adherence
D. Network with people in other organisations and within the support industry and your communities
Answer: D

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NO.17 What is the key outcome of keeping commitments to users, team members and organisations?
A. It boosts credibility, trust and customer satisfaction
B. It boosts the teams importance and status
C. It enhances the problem-solving capability of the team
D. It demonstrates dedication to continued service improvement
Answer: A

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NO.18 If you choose to implement a formal standard rather than a best practice, which would be the best
description of the difference?
A. A best practice does not need evidence to prove progress, a formal standard does
B. A formal standard may not be ITIL compliant, a best practice would be
C. A best practice demonstrates good governance, a formal standard demonstrates adherence
D. Best practice does not include ISO/IEC 20000, a formal standard includes ITIL
Answer: A

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NO.19 Performing a skills gap analysis and identifying appropriate salary levels are preparatory requirements
for what?
A. Service Desk recruitment
B. Service Catalogue definition
C. Service Level Agreement negotiation
D. Skills Matrix creation
Answer: A

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NO.20 Which of these options is a primary objective of the Service Asset and Configuration Management
process?
A. To record the ownership of every item of hardware and software in the asset base
B. To ensure that IT services, assets, resources and processes are properly managed and maintained
C. To clearly identify the business dependencies of each inventory item
D. To map assets into a clear network infrastructure diagram
Answer: B

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NO.21 Which option is a clear objective of having a Service Desk mission statement?
A. To inform staff to follow procedures
B. To get IT resolver groups working to clear OLAs
C. To show IT management how the Service Desk is structured
D. To obtain commitment and buy-in to the Service Desk
Answer: D

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NO.22 Which of the following is a business best practice quality model?
A. COBIT
B. SLM
C. ITIL
D. Six Sigma
Answer: D

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NO.23 You need to get a project and its budget approved by your board, which of these options would be the
most appropriate action to take?
A. Ensure that all stakeholders are sent regular operational reports about the project
B. Organise a conference for board members to discuss the project in detail
C. Build a business-based project plan to present to senior management
D. Write a full report on your opinion of the project and those responsible
Answer: C

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NO.24 Which of these options would be a practical way to gain an understanding of other countries cultures?
A. Study the religion practised in the region surrounding the country
B. Take a course in international business or cross-cultural studies
C. Travel to several countries in the area of the country
D. Read travel books about the country
Answer: B

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NO.25 Which of these options is NOT likely to be a role of the Service Desk?
A. To balance support expenses to keep IT support performing at the optimum levels of quality and cost
effectiveness
B. To integrate support goals with business goals
C. To provide individual and personal IT support to each business user
D. To report on service breaches and their reasons
Answer: C

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NO.26 You are explaining the role of the Service Desk to your new analysts. Which of these options best
describes one of the key requirements?
A. The Service Desks role is to provide a high-quality service promptly and consistently
B. The Service Desks role is to resolve users Problems and record all Change Requests
C. The Service Desks role is to initiate other support teams into the Standard Operating Procedures of the
Service Desk
D. The Service Desks role is to act as a single point of contact for all organisational enquiries
Answer: A

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NO.27 Which of the following is a key objective of the IT Service Continuity Management (ITSCM) process?
A. To eliminate single points of contact for services
B. To eliminate single points of failure for services
C. To remove critical resources for services
D. To remove long term workarounds for services
Answer: B

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NO.28 Typically, what might a vision statement identify for the Service Desk?
A. Short-term goals
B. Medium-term objectives
C. Long-term goals
D. Ongoing operational objectives
Answer: C

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NO.29 You have recently been promoted to Service Desk Manager and you are keen to show how much you
wish to succeed in this role. Which statement best describes some of the skills that will help you to
succeed?
A. Excellent influencing skills, exemplary debating and creative writing skills
B. A University Degree in Computer Sciences and strong negotiating skills
C. Strong team building skills, excellent people-management and communication skills
D. Time management skills excellent technical and analytical skills
Answer: C

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NO.30 Which option best describes the expectations of the Service Desk's users?
A. They have confidence that the Service Desk is in control of their Incident or Service Request when
speaking to a senior team member
B. Their incident is professionally managed and they receive consistent and courteous service
C. Their Incidents are resolved very quickly and they are periodically informed of progress
D. They are provided with good decision data and feedback on all their Incidents
Answer: B

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Exam Code: BCP-220
Exam Name: BlackBerry (supporting BlackBerry Devices BlackBerry Interent Service)
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Total Q&A: 128 Questions and Answers
Last Update: 2013-12-31

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NO.1 A BlackBerry device user has a media card in the BlackBerry device, but the BlackBerry device memory
is full. Which three of the following actions should the user take to resolve this issue? (Choose three.)
A. Perform an Application Load on the BlackBerry device to install additional memory
B. Make sure the BlackBerry device is set to automatically delete old email messages
C. Enable Content Compression on the BlackBerry device
D. Uninstall third-party applications
E. Move pictures from the BlackBerry device memory to the media card
Answer: B,D,E

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NO.2 What are two purposes of the Reply To field within an integrated email account? (Choose two.)
A. The email address contained in the Reply To field will be used as the reply address for anyone that
receives email messages from this email integration.
B. The email address contained in the Reply To field will be used as the reply address for anyone that
receives forwarded email messages from this email integration.
C. The email address contained in the Reply To field will automatically be added to the CC field of any
replies sent from this email integration.
D. The email address contained in the Reply To field will replace the Sent address on any email
messages received from this email integration.
E. The email address contained in the Reply To field will be added as a Favorite to the Reply field when
replying to email messages sent to this email integration.
Answer: A,D

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NO.3 A BlackBerry device user is having difficulty sending email messages that include attachments from
the BlackBerry device. What should the user do to resolve this issue? (Choose one.)
A. Change the Attachment Compression settings to Low on the BlackBerry device
B. Compress the attachments using the BlackBerry Zip To Go application before sending
C. Use Roxio Media Manager to convert the attachments for Optimal Upload
D. Use Bluetooth to send attachments larger than 2.6MB
E. Ensure the total attachment size does not exceed 5MB
Answer: E

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NO.4 A BlackBerry device user is not able to log in to an online banking site using the BlackBerry Internet
Browsing Service, although other web sites can be successfully accessed. Which of the following might
cause this issue to occur? (Choose one.)
A. The browser content cache is full
B. The web site's security is set too high
C. The BlackBerry device security options are set too high
D. The BlackBerry device Push Content feature is not enabled
E. The BlackBerry device is roaming on a different wireless service provider's mobile network
Answer: B

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NO.5 A new BlackBerry device user wants to create a BlackBerry Internet Service account but is unable to
locate the Email Settings application on the BlackBerry device. Why is the user unable to locate this
application? (Choose one.)
A. The BlackBerry device has not been registered on the wireless network yet
B. The BlackBerry device has Email Reconciliation disabled in the Message options
C. The BlackBerry device has been provisioned for BlackBerry Enterprise Server Plus service
D. The user has selected the incorrect wireless service provider from the login screen
E. The user included invalid characters during the password selection
Answer: A

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NO.6 Email messages deleted from an integrated Yahoo! email account are not being removed from the
BlackBerry device after being deleted from the Yahoo! web site. What are two possible causes for this
issue? (Choose two.)
A. The check box for "Synchronize deleted items between this mailbox and my device" is not checked
B. The Wireless Reconcile option on the BlackBerry device is turned off
C. The Pop Forwarding option on the integrated Yahoo! email account is set to POP access only
D. The email application is configured to "Leave a copy of messages on the server"
E. The On Conflicts option on the BlackBerry device is set to Handheld Wins
Answer: A,B

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NO.7 How many email accounts can be added to a BlackBerry Internet Service account? (Choose one.)
A. Ten third-party email accounts and one BlackBerry email address
B. Nine third-party email accounts and one BlackBerry email address
C. Up to ten email accounts with any combination of BlackBerry email addresses and third-party email
accounts
D. No limit on third-party email accounts and one BlackBerry email address
E. Up to eleven email accounts with any combination of BlackBerry email addresses and third-party email
accounts
Answer: A

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NO.8 Email messages deleted from a BlackBerry device are not being removed from the BlackBerry device
user's email application for an integrated IMAP email account. Which of the following might cause this to
happen? (Choose one.)
A. The user's email application was configured to access the messaging server using POP settings
B. Wireless message reconciliation is not supported for integrated IMAP email accounts
C. The user has disabled wireless email reconciliation in the BlackBerry Internet Service account
D. The user has not enabled email reconciliation in BlackBerry Desktop Manager
E. The BlackBerry device is provisioned for BlackBerry Enterprise Server service on the wireless data
network
Answer: A

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NO.9 A BlackBerry device user's BlackBerry device stops receiving email messages from an integrated
Yahoo! email account. What are three possible causes for this issue? (Choose three.)
A. There are email messages with attachments over 8MB in the user's Inbox
B. The user changed the password for the Yahoo! email account
C. The user entered the incorrect password on the BlackBerry device, ten times
D. Yahoo!'s anti-spam application is blocking incoming email messages from going to the user's Inbox
E. The service book for the email account has been deleted from the BlackBerry device
Answer: A,B,D

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NO.10 BlackBerry Desktop Manager shows the BlackBerry device as Connected and then quickly shows it as
Disconnected when connecting using Bluetooth. Which of the following would cause this issue to occur?
(Choose one.)
A. An anti-virus program is blocking the Bluetooth connection to BlackBerry Desktop Manager
B. The Bluetooth software has not been installed on the BlackBerry device
C. Improper Bluetooth drivers are installed on the desktop computer
D. BlackBerry Desktop Manager has not been installed correctly
E. The Bluetooth hardware that is installed on the computer is unsupported
Answer: A

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NO.11 A BlackBerry device user is trying to install BlackBerry Desktop Manager. The installation fails with the
following error message: Error 1904 Which two of the following troubleshooting steps should the user
employ to address this issue? (Choose two.)
A. Unregister and re-register the atl.dll file
B. Remove any IT policies from the BlackBerry device
C. Install BlackBerry Desktop Manager on a different Windows profile
D. Install a supported version of Microsoft Outlook
E. Update the MAPI subsystem to a compatible version
Answer: A,C

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NO.12 What are two limitations of the BlackBerry Desktop Redirector? (Choose two.)
A. 15 minute message polling cycle
B. Requires constant Internet connectivity
C. Provides no attachment support
D. Requires a USB connection
E. Has unencrypted message transmission
Answer: B,C

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NO.13 A BlackBerry device user has three integrated email accounts with the BlackBerry Internet Service:
Yahoo!, Gmail, and an integrated POP email account. Email messages arrive on the BlackBerry device
almost immediately after being received by the Yahoo! and Gmail email accounts. With the integrated
POP email account, it can take up to 15 minutes from the time the email message arrives in the mailbox
until it arrives on the BlackBerry device. What might cause this issue? (Choose one.)
A. Integrated POP email accounts are polled at 15 minute intervals by the BlackBerry Internet Service
B. The user's BlackBerry device is provisioned for BlackBerry Enterprise Plus Service
C. The Instant Polls feature is disabled for this specific POP email account on the BlackBerry Internet
Service account
D. The BlackBerry device does not have sufficient wireless coverage
E. The user's email messages are being sorted to a .pst folder by the desktop email application
Answer: D

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NO.14 What information is sent to a BlackBerry device when a BlackBerry device user clicks Send Service
Books from the BlackBerry Internet Service account? (Choose one.)
A. BlackBerry Internet Service service books
B. Email integration service books
C. BlackBerry Internet Service and email integration service books
D. Email integration service books and auto signature service books
E. Provisioning service books
Answer: B

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NO.15 Which of the following might prevent BlackBerry device users from installing Google Maps on their
BlackBerry devices.? (Choose one.)
A. The BlackBerry device memory is full
B. It is an unsupported application
C. The BlackBerry device is not provisioned for BlackBerry Enterprise Plus services
D. The users do not have BlackBerry Internet Service accounts
E. A BlackBerry Internet Service policy is blocking the application
Answer: A

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NO.16 Which two of the following synchronization options for the Calendar Data range can be customized for
BlackBerry Desktop Manager? (Choose two.)
A. Choose > Select Task Range
B. Enable Quick Entry
C. Choose to Transfer all past items
D. Select All scheduled items
E. Choose to Transfer only future items
Answer: D,E

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NO.17 Which final step must be performed by BlackBerry device users after migrating from an Automatic
Login account to a Classic Mode account before they can receive new email messages? (Choose one.)
A. Create a new password for the BlackBerry Internet Service account
B. Send service books to the BlackBerry device
C. Perform a hard reset and re-register the BlackBerry device on the wireless network
D. Accept the End User Licensing Agreement after logging into the BlackBerry Internet Service web site
E. Re-validate any BlackBerry device hosted email addresses and third-party email integrations
Answer: E

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NO.18 When are you required to use the advanced integration feature of the BlackBerry Internet Service?
(Choose one.)
A. When integrating a third-party email account that requires a proxy server
B. When integrating a BlackBerry Internet Service account that has a password specified
C. When integrating a Microsoft Outlook Web Access email account that has an Internet Security and
Acceleration Server
D. When integrating a third-party email account that requires a user name not found in the email address
E. When integrating a Yahoo! email account in order to receive instant email message notifications
Answer: D

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NO.19 Which two pieces of information are required to add a work email address to a BlackBerry Internet
Service account through advanced integration? (Choose two.)
A. The type of email integration
B. The messaging server address
C. The user name and password
D. The number of users on the messaging server
E. The MAC address of the messaging server
Answer: B,C

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NO.20 A BlackBerry device user is unable to successfully add a contact to the BlackBerry Messenger list.
The contact is also a BlackBerry device user. The contact is stuck in the Pending state. Which of the
following would cause this problem to occur? (Choose one.)
A. The BlackBerry device is not provisioned for BlackBerry Instant Messaging
B. The contact has not accepted the invitation on the BlackBerry device
C. The user is attempting to add the contact by email address, which is unsupported
D. Peer-to-Peer encryption has been set on the BlackBerry device, blocking the contact from being added
E. The user does not have the BlackBerry Internet Browsing Service service book
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Exam Code: C_BOWI_30
Exam Name: SAP (SAP Certified Application Associate - SAP BusinessObjects Web Intelligence XI 3.x)
One year free update, No help, Full refund!
Total Q&A: 139 Questions and Answers
Last Update: 2013-12-31

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NO.1 Which operator should you use to control the output context of a calculation that is relevant
to the different environment levels within your document?
A. In
B. Out
C. ForAll
D. ForEach
Answer: A

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NO.2 Which BusinessObjects Enterprise tool supports Offline Mode logins?
A. InfoView
B. Java Panel
C. Interactive Panel
D. Web Intelligence Rich Client
Answer: D

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NO.3 Which two search criteria are valid when using Delegated List of Values? (Choose two.)
A. a*
B. *a
C. a%
D. %a
Answer: A,B

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NO.4 Which two are benefits of using breaks? (Choose two.)
A. Creates a navigation map
B. Makes the table block easier to read
C. Splits the block into smaller table blocks
D. Enables the use of subtotals in one block
Answer: B,D

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NO.5 Which method can you use to change the object qualification of an object within Web
Intelligence Rich Client?
A. In the Query panel, select the qualification.
B. In the Document Properties, select the qualification.
C. In Query View, right-click and select the qualification.
D. Select the object, right-click and select the qualification.
Answer: A

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NO.6 Which two properties can you set in the hyperlink dialog box when you create a hyperlink to a
document?
(Choose two.)
A. Refresh on open
B. Color and font style for the link
C. Drill level for the target document
D. Link to a specific area in the document
Answer: A,D

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NO.7 Which three statements about the If() function are correct? (Choose three.)
A. Values within the function must be in quotes.
B. The function can be used to create a variable.
C. The function can contain an aggregate function.
D. Then and Else keywords can be used within the function instead of the semicolon.
Answer: B,C,D

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NO.8 You are creating a report to summarize the number of cars sold by region. Which object
should you use to aggregate the number of cars sold?
A. Sum
B. Detail
C. Measure
D. Dimension
Answer: C

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NO.9 Which two are benefits of creating queries from existing queries? (Choose two.)
A. Improved query security
B. Accurate duplication of query parameters
C. Improved performance of query execution
D. Reduced creation time for complex reports
Answer: B,D

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NO.10 Which four Report Elements can you select from the Templates tab of Web Intelligence?
(Choose four.)
A. Data
B. Report
C. Tables
D. Charts
E. Free-standing cells
Answer: B,C,D,E

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Exam Code: C_TSCM42_64
Exam Name: SAP (SAP Certified Application Associate - Production - Planning & Manufacturing with SAP ERP 6.0 EHP4)
One year free update, No help, Full refund!
Total Q&A: 80 Questions and Answers
Last Update: 2013-12-31

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NO.1 The company that you advise does not want to manage certain value-intensive materials in
the warehouse stock. Instead, the user wishes to control material provision in such a way that these
materials are procured directly for the production and/or process order. How can you fulfill this
request? (Choose two.)
A. Using the special procurement key subcontracting in the material master for the component
B. Using the special procurement key direct procurement/external procurement in the material
master for the component
C. Using the item type non-stock item in the bill of material for the material in question
D. Using the procurement type external procurement in the material master for the component
E. Controlling the material in question as a co-product
Answer: B,C

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NO.2 An enterprise based in the USA produces an end product that is used with the unit of
measure"pound" (LB). The material is now to be marketed in the EU. A prerequisite for this is that
the material can be sold with the unit kilogram (KG).
Which of the following solutions does SAP ECC offer?
A. In the basic data customizing, you create a unit of measure group that converts pounds to
kilograms. You then assign this to the material master on basic data view 1.
B. You create a new material with a reference to the original material and assign the metric unit of
measure to the new material master.
C. In the material master, you create a conversion factor for converting pounds to kilograms on
basic data view 1.
D. There is no need to take any action. There is a general conversion in the central customizing of
units of measurements, so that automatic conversion of pounds to kilograms takes place.
Answer: D

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NO.3 Which of the following requirements for a manufacturing plant can be supported by using
process
manufacturing? (Choose three.)
A. Master recipe-based manufacturing.
B. Material requirements planning for production resources.
C. Manufacturing without orders.
D. Variable calculation of material quantities (product output, material usage).
E. Manufacturing in charge quantities.
Answer: A,D,E

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NO.4 The user you advise requests that you make it possible for the user to produce materials for
stock,for customer orders, projects, orders and cost centers with production orders.
Where can you make settings to ensure these options?
A. Serial number profile.
B. Settlement profile.
C. Valuation variant.
D. Production scheduling profile.
Answer: B

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NO.5 Which one of the following scheduling types cannot be assigned as default to an order type
(production order)?
A. Midpoint
B. Forward
C. Only capacity requirements
D. Backward
Answer: A

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NO.6 Which of the following activities is necessary for the capacity availability check to be carried
out automatically when a production order is released?
A. Activate the availability check and assign a checking rule to the work center for the operation to
be checked.
B. Activate the availability check and assign the check control to the plant.
C. Activate the availability check and assign an overall profile in check control for the business
function order release.
D. Activate the availability check and assign an availability checking group to the material master
for the product to be produced.
Answer: C

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NO.7 A customer has been using planning strategies 30 (production by lots) and 10 (anonymous
maketo-stock production) in SAP ECC. The customer wishes to move in part to planning strategy 40
(planning with final assembly). The issue of consumption has an effect here for the first time.
Which properties apply for consumption with planning strategy 40? (Choose two.)
A. Consumption can lead to an increase of the originally planned overall production quantity.
B. Consumption can result in the subsequent specification and adjustment of planning elements in
terms of quantity and date, by means of customer orders that arrive.
C. Consumption can reduce the originally planned production quantity.
D. Consumption creates a static and binding assignment, between the planned independent
requirements recorded in advance and the customer requirements that arrive, for the entire
procurement process.
Answer: A,B

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NO.8 In your company planning strategies are used in the SAP-ECC demand management that are
based on consumption. Which of the following statements about consumption is true? (Choose
two.)
A. A consumption situation is dynamic and is always restructured with the planning run.
B. Consumption can also take place between order reservations and planned independent
requirements, depending on the strategy.
C. Consumption always takes place on the material level between the planned independent
requirements and the planned orders.
D. The consumption parameters (consumption mode and consumption interval) can be set in the
material master or in the MRP group.
Answer: B,D

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NO.9 The master data for an in-house production process is to be set up in the SAP ECC system. To
do this, you should create a suitable routing that plans for five operations in an initial sequence
(10,20, 30, 40, 50). There should be an option of relocating operations 30 and 40 to a second
sequence on other work centers if there are capacity bottlenecks. What sequence type would you
use to create the second sequence in the system?
A. Substitute sequence
B. Alternative sequence
C. Parallel sequence
D. Standard sequence
Answer: B

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NO.10 In the SAP ECC system, a material is produced with the help of production orders. Though
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On the initial screen of the planning table, you select this material and then receive a message
informing you that you cannot use the planning table for this material.
Which one of the following reasons for this message applies?
A. The series production indicator has not been set.
B. There is no valid production version for this material.
C. There are no planned orders or production orders present.
D. There are no requirements present.
Answer: B

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Exam Code: C_SRM_70
Exam Name: SAP (SUPPLIER RELATIONSHIP MANAGEMENT WITH SAP SRM 7.0)
One year free update, No help, Full refund!
Total Q&A: 80 Questions and Answers
Last Update: 2013-12-31

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NO.1 What option in Import Manager is used to map 1 source field to multiple destination fields?
A. Compounding
B. Adding
C. Cloning
D. Renaming
Answer: C

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NO.2 For which kind of auctions do you use proxy bidding?
A. For auctions without lots
B. For auctions without overall best bid validation
C. For auctions with bid decrements at the auction header
D. For auctions without reserve price
Answer: A

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NO.3 What can be used to give a supplier an advantage in a live auction?
A. Cascading line items
B. Lotting
C. Reference price
D. Factored-cost bidding
Answer: D

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NO.4 Which SAP MDM component is used to schedule automated data imports?
A. MDM Import Manager
B. MDM Server
C. MDM Import Server
D. MDM Connector
Answer: C

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NO.5 Which follow-on documents can be the result of an SRM confirmation of goods in the classic scenario.?
A. Acknowledgement and inbound delivery
B. Material document and accounting document
C. Inbound delivery and material documents
D. Accounting document and inbound delivery
Answer: B

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NO.6 What can be used in MDM Data Manager to calculate the percentage of a price change for catalog
items?
A. Assignments
B. Validations
C. Matching rules
D. Transformations
Answer: A

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NO.7 Accounting data is supplied according to the SAP SRM system configuration.
For which shopping carts is this data ignored?
A. For shopping carts which are subject to a purchaser completion workflow
B. For shopping carts in the extended classic scenario
C. For shopping carts referring to procurement cards
D. For shopping carts for direct material
Answer: D

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NO.8 You can transfer lookup data from ERP and SRM to SRM-MDM. What data can only be transferred
from ERP to SRM-MDM?
A. Product categories
B. UOM ISO codes
C. Purchasing organizations
D. Currencies
Answer: C

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NO.9 Where is the setting that enables a purchaser to enter a bid on behalf of a supplier?
A. Business Partner
B. Implementation Guide (IMG)
C. Vendor Group
D. Organization Plan
Answer: A

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NO.10 What control setting is maintained in the transaction type of an RFx?
A. Allow automatic extension
B. Allow surrogate bidding
C. Allow multiple currencies
D. Allow bidders to add new items
Answer: D

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NO.11 Which documents are created for an invoice entered for a local purchase order in the standalone
scenario?
A. Accounting document in SRM
B. Invoice in ERP
C. Invoice in SRM
D. Accounting document in ERP
Answer: C,D

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NO.12 What is used in MDM Import Manager to determine whether records are new or already exist in the
repository?
A. Value Conversion
B. Default Import Action
C. Record Filtering
D. Matching Field(s)
Answer: D

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NO.13 Which attribute within the organizational plan specifies the backend system where the account
assignment data is checked?
A. System alias for accounting systems
B. System alias for logical system
C. System alias
D. System alias for vendor
Answer: A

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NO.14 Which item data can be defined prior to the start of a live auction? (Choose two)
A. Reserve price
B. Binding period
C. Automatic extension
D. Reference price
Answer: A,D

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NO.15 Which mode in the MDM Data Manager allows you to assign attributes to categories in a hierarchy?
A. Taxonomy mode
B. Record mode
C. Matching mode
D. Hierarchy mode
Answer: A

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Exam Code: C-TSCM52-64
Exam Name: SAP (SAP Certified Application Associate - Procurement with SAP ERP 6.0 EHP4)
One year free update, No help, Full refund!
Total Q&A: 80 Questions and Answers
Last Update: 2013-12-31

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NO.1 What is mandatory in a purchase order for a non-valuated material?
A. Set the indicator for goods receipt.
B. Select an account assignment category and assign an account assignment object.
C. Set the indicator for non-valuated goods receipts.
D. Set the indicator for invoice receipt.
Answer: B

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NO.2 Which assignment can be made for the organizational object "purchasing organization"?
A. A purchasing organization can be assigned to multiple company codes
B. A purchasing organization can be assigned to multiple controlling areas
C. A purchasing organization can be assigned to multiple plants
D. Multiple purchasing groups can be assigned to a purchasing organization
Answer: C

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NO.3 Which field attribute is given the highest priority in the field selection control?
A. Optional field
B. Required entry field
C. Suppress
D. Display
Answer: C

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NO.4 From which stock type can goods issues to cost centers be posted?
A. Non-valuated blocked stock
B. Valuated blocked stock
C. Quality inspection stock
D. Unrestricted-use stock
Answer: D

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NO.5 Before deliveries arrive from certain vendors, you want to be informed of the delivery date
and
quantity. To do this, you use a confirmation control key.
Which of the following settings can you define in a confirmation control key?
A. Only the confirmed quantity can be posted when the goods are received.
B. Confirmations must be transmitted electronically.
C. The goods receipt can be posted no earlier than the confirmed delivery date.
D. The full confirmed quantity must be entered in one posting in the system.
Answer: A

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NO.6 You procure a material using the "Consignment" process. You want to ensure that purchase
requisitions with the "Consignment" item category are generated automatically for requirements
in
requirements planning.
Which of the following settings allows you to do this?
(Choose two.)
A. Enter "Consignment" as the special procurement type in the material master record.
B. Create a consignment info record for the relevant material and enter it as a fixed source of
supply in the source list.
C. Activate the quota arrangement for the relevant material and create a quota arrangement item
using "Consignment" as the special procurement type.
D. Create a consignment info record for the relevant material and select the "Regular Vendor"
indicator in the record.
Answer: A,C

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NO.7 What does an account group determine when vendor master records are created?
(Choose three.)
A. The number range in which a vendor master record must be created for this account group
B. The default setting of the info update indicator in purchase orders for vendors in this account
group
C. The field selection when a vendor master record is created for vendors in this account group
D. The interval of the number assignment (internal or external)
E. The sequence of tab pages when a vendor master record is created for vendors in this account
group
Answer:A,C,D

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NO.8 Your company manages stock of various advertising articles on a quantity and value basis. In
the
future, you want to analyze the value of these advertising articles.
Unfortunately, the articles have been created with different material types, material groups,
valuation classes, and in different number range intervals.
For this reason, you want to change the assignments.
Which of the following changes are possible, even if stock exists for the articles?
A. You create a new material group and then change the material group of the advertising articles
to the new material group.
B. You create a new material type and then change the material type of the advertising articles to
the new material type.
C. You create a new valuation class and then change the valuation class of the advertising articles
to the new valuation class.
D. You create a new number range interval and then change the material numbers of the
advertising articles to a number in the new number range interval.
Answer: A

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NO.9 At what level can you set quantity and value updating on a material type?
A. Plant
B. Company code
C. Valuation area
D. Procurement type
Answer: C

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NO.10 For a material without a material master record, a source of supply is to be found when a
purchase
requisition is created.
You request 10 pallets of copier paper belonging to material group 4711.
Which of the following sources of supply is proposed by the system?
A. Value contract with item category W (material group) for articles of material group 4711
B. Value contract for material 4711
C. SRM central contract with item category M (material unknown) for 100 tons of copier paper of
material group 4711
D. Quantity contract for over 500 pallets of copier paper for a stock material that belongs to
material group 4711
Answer: A

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Total Q&A: 80 Questions and Answers
Last Update: 2013-12-31

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NO.1 SAP credit management allows you to use predefined analyses in the SAP BW.
What is a key benefit of this strategic reporting.?
A. Automatic handling of the order to cash process in managing the credit limit.
B. Monitoring credit risks and analysis of customer payment and order behavior.
C. Immediate analysis of customers to trigger alerts in the invoicing process.
D. Monitoring of delivery processes to reduce the risk of supplying a bankrupt customer.
Answer: B

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NO.2 Which object do you use to switch on the ATP check?
A. Requirement class
B. Checking rule
C. Requirement type
D. Strategy group
Answer: A

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NO.3 Your customer is unable to post goods issue, although material availability is
confirmed with ATP for that
date. Shipment scheduling is carried out in SAP ECC.
What is the reason?
A. The scheduling is progressive and planned receipts are evaluated at the beginning of the
day.
B. The scheduling is conservative and planned receipts are evaluated at the end of the day.
C. The scheduling is total conservative and planned receipts with confirmed material
availability after

NO.4 How can foreign trade data be determined in a sales document?
A. They can only be determined during sales order creation.
B. They can only be maintained by master data maintenance.
C. They can be added later on in the accounting document.
D. They can be taken over from customized default values.
Answer: D

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NO.5 Sales documents are extracted from SAP ERP to SAP BW using the Logistics Cockpit.
How do you ensure that only changed documents are extracted?
A. Implement a User Exit.
B. Activate the supplied Business Add-In.
C. This requirement is met by standard functionality.
D. Reduce the frequency of extracts for sales, billing, and delivery documents.
Answer: C

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NO.6 How do you characterize the principle of the availability check?
A. First Come - First Served
B. Last In - First Out
C. First In - First Out
D. First Expired - First Out
Answer: A

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NO.7 Your customer is planning to replace the current Excel based capacity planning with an
SAP based ATP
solution.
How do you prevent overbooking of the plant?
A. Implement an ATP check against product allocations which are designed as production
capacity.
B. Implement an ATP check against replenishment lead time.
C. Implement a multi-level ATP check against component availability in PP.
D. Implement a rescheduling with ATP check.
Answer: A

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NO.8 Your customer is regularly facing long time periods between the creation of the delivery
and the
creation of the invoice for export customers. They are asking you for an option to update the
export data
in export invoices.
What is a possible solution?
A. Activate customer BAdI in the invoice.
B. Configure standard copy control.
C. Define commodity codes.
D. Enable direct billing type access to the material export data.
Answer: B

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NO.9 Your customer has added fields to the sales order item table. These should be included
into Sales
Information System (SIS) and SAP BW reports. How do you ensure data accuracy before
activating the
respective DataSource?
A. Prevent document updates
B. Lock setup table
C. Delete BW data
D. Deactivate RFC connections
Answer: A

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NO.10 Your customer has implemented sales order management using all available scenarios
in SAP ERP.
They plan to extend their business processes by using SAP CRM.
For which scenario do you advise them to use CRM?
A. Contract Management
B. Inquiry Management
C. Opportunity Management
D. Quotation Management
Answer: C

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NO.11 A customer is still using the Logistic Information System (LIS) but considers
introducing SAP BW.
After analyzing the reports, what would be a reason to keep LIS for some of the reports?
A. The BW reports are unable to handle more than twelve dimensions.
B. These LIS reports already contain interactive visual analytical views.
C. The BW is unable to handle the required authorization concept.
D. The posting of data to LIS is event controlled and allows real-time reporting.
Answer: D

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NO.12 00 p.m. are evaluated on the next day.
D. The scheduling is exact and planned receipts are evaluated at 12:00 p.m. of the day.
Answer: A

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12. Your customer is using ATP check including replenishment lead time which is not
maintained in
material master.
Which time indicators are used in this case?
A. In-house production: goods receipt processing time + pick/pack time
B. External procurement: purchasing department processing time + planned delivery time
C. In-house production: in-house production time + pick/pack time
D. External procurement: planned delivery time + loading time
Answer: B

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NO.13 In which areas does the Business Content that is delivered with SAP Global Trade
Services (GTS)
enable your customer to perform strategic reporting? (Choose two)
A. Transport processing
B. Customs processing
C. Duty rate procedure
D. Transit procedure
Answer: B,D

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NO.14 What are the advantages of an ATP check in SAP SCM compared to an ATP check in
SAP ERP?
(Choose two)
A. Higher system performance
B. Simultaneous access to identical products
C. Reduced master data maintenance
D. Elimination of stock shortage
Answer: A,B

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NO.15 Your customer created FI documents but forgot to maintain some foreign trade data.
Where can you add missing foreign trade data?
A. It is not possible anymore
B. In the accounting document
C. In the foreign trade cockpit
D. In the controlling document
Answer: C

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